Privacy Policy
How FrameGo collects, uses, and protects your information
1. Overview
FrameGo Ltd. (also referred to as "FrameGo," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how FrameGo collects, uses, discloses, and safeguards your information when you use our photography and videography marketplace platform, including our website, mobile applications, and related services (collectively, the "Services").
The Services connect clients seeking visual content creation with professional photographers and videographers ("Creators"). This policy applies to all users of the platform, including clients, creators, and visitors to the website. By using FrameGo's Services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Account Information
When you create an account, FrameGo collects the following:
Name, email address, and phone number
Profile photo and bio (optional)
Professional credentials and portfolio (for Creators)
Payment information and banking details
Identity verification documents (government ID, business licenses)
2.2 Location Information
FrameGo collects the following location information:
Precise GPS location when using our mobile app
Address and service area information
Real-time location during active bookings (for safety and service delivery)
Location history for completed services
2.3 Transaction Information
FrameGo collects the following transaction-related information:
Booking details, service preferences, and special requests
Payment and billing information
Communication between clients and creators
Ratings, reviews, and feedback
Photos and videos created during services (when shared with FrameGo)
2.4 Device and Usage Information
This section lists the types of device and usage data collected:
Device type, operating system, and browser information
IP address and mobile device identifiers
App usage patterns and feature interactions
Performance data and error reports
3. How We Use Your Information
3.1 Providing Services
This subsection outlines how information is used to deliver services:
Matching clients with suitable creators based on location, availability, and preferences
Facilitating bookings, payments, and communication
Providing real-time tracking and updates during services
Processing payments and handling disputes
3.2 Safety and Security
This subsection describes the use of information for safety and security purposes:
Verifying user identities and preventing fraud
Monitoring for suspicious activity and policy violations
Providing emergency assistance and incident response
Maintaining insurance coverage and investigating claims
3.3 Platform Improvement
This subsection explains how information contributes to platform enhancement:
Analyzing usage patterns to improve our algorithms and features
Conducting research and development for new services
Personalizing user experiences and recommendations
Optimizing platform performance and reliability
3.4 Communication
This subsection details how information is used for communication with users:
Sending booking confirmations and service updates
Providing customer support and responding to inquiries
Sharing promotional offers and platform updates (with consent)
Conducting surveys and requesting feedback
4. Information Sharing and Disclosure
4.1 With Other Users
We share limited information to facilitate services:
Profile information visible to potential booking partners
Real-time location during active bookings (for safety)
Contact information when bookings are confirmed
Ratings and reviews (anonymized when appropriate)
4.2 With Service Providers
Payment processors (Stripe) for transaction handling
Cloud storage providers for data hosting
Identity verification services for user screening
Customer support and analytics platforms
4.3 Legal Requirements
We may disclose information when required by law or to:
Comply with legal processes and government requests
Protect the rights, property, or safety of FrameGo and users
Investigate fraud, security issues, or policy violations
Enforce our Terms of Service and user agreements
4.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the business transaction, subject to confidentiality agreements.
5. Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations:
Account Information: Retained while your account is active and for 7 years after closure for legal compliance.
Transaction Records: Kept for 7 years for tax, accounting, and dispute resolution purposes.
Location Data: Real-time data deleted after 30 days; historical data anonymized after 3 years.
Communication Records: Stored for 2 years for customer support and safety purposes.
Marketing Data: Deleted immediately upon opt-out or account closure.
6. Your Choices and Rights
6.1 Account Settings
Update your profile information and preferences
Control visibility of your profile and portfolio
Manage notification and communication preferences
Delete your account and associated data
6.2 Data Rights (GDPR/CCPA)
Access: Request a copy of your personal data
Rectification: Correct inaccurate or incomplete information
Erasure: Request deletion of your data (subject to legal requirements)
Portability: Export your data in a machine-readable format
Objection: Opt out of certain processing activities
6.3 Marketing Communications
You can opt out of promotional emails by clicking "unsubscribe" in any marketing email or by updating your preferences in your account settings.
7. Location Information
Location data is essential for our services. We collect and use location information to:
Match you with nearby service providers
Provide accurate arrival estimates and navigation
Enable real-time tracking during services
Improve our matching algorithms and service quality
Ensure user safety and emergency response
You can disable location services in your device settings, but this may limit platform functionality. For active bookings, location sharing is required for safety and service delivery.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to:
Remember your login status and preferences
Analyze website/application traffic and user behavior
Personalize content and advertisements
Improve platform performance and security
9. Data Security
We implement comprehensive security measures to protect your information:
End-to-end encryption for sensitive data transmission
Secure cloud infrastructure with regular security audits
Multi-factor authentication for account access
Regular security training for all employees
Incident response procedures for potential breaches
10. International Data Transfers
FrameGo operates globally, and your information may be transferred to countries outside your residence, including the United States. We ensure appropriate safeguards are in place, such as Standard Contractual Clauses for EU data transfers.
11. Children's Privacy
FrameGo is not intended for use by children under 18 years of age. We do not knowingly collect personal information from children under 18.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the 'Last Updated' date and notify users of material changes via email or in-app notification.
13. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
FrameGo Ltd.
Privacy Officer
Email: privacy@framego.io
Phone: +44 29 2240 8022
Address: Willcox House Dunleavy Dr, Cardiff CF11 OBA United Kingdom
Effective Date: 22 December, 2025